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Vodacom's approach to privacy and security

Respecting our customers’ rights to privacy and freedom of expression is one of our highest priorities.

Over 3 billion people communicate and share information over our networks, enabling them to connect, innovate and prosper. However, the laws surrounding the communications environment are complex and sometimes require us to respond to lawful demands to share customer data or restrict our services.

We respect and seek to protect our customers’ lawful rights to hold and express opinions and share information and ideas without interference. However, all governments also have the right, through legislation, to limit their citizens’ ability to access and use digital networks and services under certain circumstances and these can vary significantly from country to country.

Customer privacy

Protecting our customers’ data and respecting their privacy is one of our highest priorities

Managing privacy risks effectively and putting customers in control of their data is core to our approach. Our privacy policies and framework govern how we collect, use and manage our customers’ information in order to ensure we respect the confidentiality of their personal communications and any choices that they have made regarding the use of their data.

Our commitment to our customers’ privacy goes beyond legal compliance and is focused on building a culture that respects privacy in order to justify the trust that people place in us. It includes:

Openness and honesty

We communicate clearly any actions we take that could affect our customers’ privacy.


When we are required to balance the right to privacy against other obligations necessary to a free and secure society, we work to minimise privacy impacts.

Choice and access

We give people the ability to make simple and meaningful choices about their privacy and allow.

Fairness and lawfulness

We comply with privacy laws and act with integrity and fairness. We work with governments, regulators and others to shape better, more meaningful privacy laws and standards.

Privacy by design

Respect for privacy is a key component in the design, development and delivery of our products and services.


We are accountable for living up to these commitments throughout Vodacom and with our partners and suppliers.