Our customers purchase our products and services, participate on our platforms and provide the primary source of our revenue.
- Through research via unstructured supplementary service data, apps, SMS, focus groups, online panels, face-to-face, customer immersions.
- At our retail stores and service centres.
- Gathering NPS feedback through interviews and focus groups.
- Interactions on our social media channels.
- Targeted marketing messaging.
- Complaints management system.
- Providing easily accessible, affordable and quality products, including credit and savings products, to improve financial inclusion.
- Ensuring widespread agent network and float availability.
- Providing a reliable and fast network connection, including expanded rural coverage. Enabling access to a wide network of payment partners.
- Securing data and protecting personal information.
- Providing swift customer service and resolving service-related issues promptly.