Vodacom KwaZulu-Natal region boost security measures to overcome base station vandalism and battery theft

DURBAN – The holiday season is upon us and typically this time of the year criminal syndicates go on overdrive committing acts of criminality. In this respect,  Vodacom KwaZulu-Natal region is actively taking measures to combat the increasing problem of vandalism and battery theft at base stations in the province. Every month, the region experiences  over 100 incidents of vandalism and 167 incidents of battery theft at sites, equating to 520 batteries stolen todate.

“Vandalism and battery theft is one of the big issues that we are contending with across the regions but we are not sitting on our laurels as we are fighting with everything we have to protect our infrastructure, so that we can continue to provide connectivity for our customers across the province. Things have gotten so serious that as it stands, 351 of our sites have no batteries and this is reversing the gains that we have made in bridging the digital divide across the province. The cost of the impact of vandalism and theft goes beyond just the equipment and resources required for restoration. It disrupts network services, causing downtime for customers and affecting communities that rely on connectivity,” says Imran Khan, Managing Executive of Vodacom KwaZulu-Natal Region.

Cellular base stations often serve as the only form of connectivity for many communities, especially in remote areas of the region. When these sites are vandalised or batteries are stolen, thousands of residents are left without vital communication. This not only affects individuals and small businesses but also has serious consequences in emergency situations when making a call can be a matter of life and death. The cost of restoring connectivity after such incidents amount to about R70 000 per site, which could otherwise be invested in network upgrades and rural expansion.

Vodacom KwaZulu-Natal region has implemented backup power solutions at base station sites. However, this has led to criminals shifting their focus to stealing generators, load cables, diesel and backup batteries and vandalising generator vaults and battery cabinets. Cable has been stolen in 212 base station sites across the province, with over 8860 litres of generator diesel stolen and site equipment.

To address these issues, Vodacom KwaZulu-Natal region has invested in robust security measures, including installing security cameras to monitor sites and deploying trained security personnel to respond quickly to any suspicious activity. High-security battery cabinets and hardened site containers have also been installed, which are making it more difficult for criminals to access valuable equipment. In addition, the region is working closely with law enforcement agencies, communities and security companies to arrest thieves for prosecution with several cases awaiting trial.

“We acknowledge that the fight against vandalism and theft is ongoing, and criminals are constantly finding new ways to operate illegally. Therefore, Vodacom appeals to all stakeholders, including law enforcement and communities, to play their part in curbing these offences. We have seen success in deterring thieves when members of the communities, such as farmers, report criminal activity. Stopping vandalism and theft is in everyone’s interest to prevent network disruption and ensure inclusive access to the benefits of connectivity,” concludes Khan.

Vodacom urges citizens to report incidents of battery theft or site vandalism through their toll-free number: 082 241 9952 or by contacting SAPS on 10111.