Press releases

Vodacom Group

Statement on Vodacom SA BlackBerry service

Friday, 14 October 2011

As a token of goodwill, Vodacom will give all BlackBerry customers affected by this week’s service disruption 20 free Vodacom to Vodacom minutes for use from Monday to Friday next week. In addition to this we will also be giving affected customers 20 free SMSs for the inconvenience of the past few days.

“RIM’s technical problems were out of our hands. Many BlackBerry users have been denied the service for three successive days, which is unusually long. It is only fitting that we do this as a gesture of appreciation for their patience,” said Portia Maurice, Vodacom’s Chief Officer: Corporate Affairs.

“We will not be able to do this each time a supplier has a problem, but we do believe this is an exception.”

For any queries on this matter, customers should call 082 111.

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